G then D
|
Navigation
Go to Dashboard tab
|
G then T
|
Navigation
Go to Tickets tab
|
G then E
|
Navigation
Go to Social tab
|
G then S
|
Navigation
Go to Solutions tab
|
G then F
|
Navigation
Go to Forums tab
|
G then C
|
Navigation
Go to Customers tab
|
G then R
|
Navigation
Go to Reports tab
|
G then A
|
Navigation
Go to Admin tab
|
G then N
|
Navigation
Open New ticket form
|
G then M
|
Navigation
Open Outbound email
|
/
|
Navigation
Place the cursor in the Search box
|
?
|
Navigation
View the list of keyboard shortcuts available
|
Alt + →
|
Tickets tab
Go to the next page
|
Alt + ←
|
Tickets tab
Go to the previous page
|
↑
|
Tickets tab
Move cursor to the previous ticket
|
↓
|
Tickets tab
Move cursor to the next ticket
|
X
|
Tickets tab
Select the ticket
|
V
|
Tickets tab
Jump to views
|
S
|
Tickets tab
Execute a scenario
|
Space
|
Ticket Details page
Scroll down the ticket
|
⤶ Enter
|
Ticket Details page
Open the ticket
|
@
|
Ticket view
Assign the ticket to yourself
|
#
|
Ticket view
Delete a ticket
|
~
|
Ticket view
Close a ticket
|
Alt + ~
|
Ticket Details page
Close ticket without sending email notification
|
!
|
Ticket view
Mark a ticket as spam
|
J
|
Ticket view
Go to the next ticket
|
K
|
Ticket view
Go to the previous ticket
|
R
|
Ticket view
Reply to a ticket
|
F
|
Ticket view
Forward a ticket
|
N
|
Ticket view
Add note to a ticket
|
Ctrl + ⤶ Enter
|
Ticket view
Send the content in the text editor
|
Alt + Ctrl + ⤶ Enter
|
Ticket view
Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending')
|
W
|
Ticket view
Add yourself as a watcher to a ticket
|
M
|
Ticket view
Add time to a ticket
|
P
|
Ticket view
Priority
|
]
|
Ticket view
Expand the conversations in a ticket
|
}
|
Ticket view
View the activities of the ticket
|