Navigation
Go to Dashboard tab
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G then D
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Navigation
Go to Tickets tab
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G then T
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Navigation
Go to Social tab
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G then E
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Navigation
Go to Solutions tab
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G then S
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Navigation
Go to Forums tab
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G then F
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Navigation
Go to Customers tab
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G then C
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Navigation
Go to Reports tab
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G then R
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Navigation
Go to Admin tab
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G then A
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Navigation
Open New ticket form
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G then N
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Navigation
Open Outbound email
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G then M
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Navigation
Place the cursor in the Search box
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/
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Navigation
View the list of keyboard shortcuts available
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?
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Tickets tab
Go to the next page
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Alt + →
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Tickets tab
Go to the previous page
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Alt + ←
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Tickets tab
Move cursor to the previous ticket
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↑
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Tickets tab
Move cursor to the next ticket
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↓
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Tickets tab
Select the ticket
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X
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Tickets tab
Jump to views
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V
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Tickets tab
Execute a scenario
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S
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Ticket Details page
Scroll down the ticket
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Space
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Ticket Details page
Open the ticket
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⤶ Enter
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Ticket view
Assign the ticket to yourself
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@
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Ticket view
Delete a ticket
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#
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Ticket view
Close a ticket
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~
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Ticket Details page
Close ticket without sending email notification
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Alt + ~
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Ticket view
Mark a ticket as spam
|
!
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Ticket view
Go to the next ticket
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J
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Ticket view
Go to the previous ticket
|
K
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Ticket view
Reply to a ticket
|
R
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Ticket view
Forward a ticket
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F
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Ticket view
Add note to a ticket
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N
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Ticket view
Send the content in the text editor
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Ctrl + ⤶ Enter
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Ticket view
Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending')
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Alt + Ctrl + ⤶ Enter
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Ticket view
Add yourself as a watcher to a ticket
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W
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Ticket view
Add time to a ticket
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M
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Ticket view
Priority
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P
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Ticket view
Expand the conversations in a ticket
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]
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Ticket view
View the activities of the ticket
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}
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