Freshdesk

Tickets tab

Go to the previous page

Alt +

All hotkeys for Freshdesk

Navigation
Go to Dashboard tab

G then D

Navigation
Go to Tickets tab

G then T

Navigation
Go to Social tab

G then E

Navigation
Go to Solutions tab

G then S

Navigation
Go to Forums tab

G then F

Navigation
Go to Customers tab

G then C

Navigation
Go to Reports tab

G then R

Navigation
Go to Admin tab

G then A

Navigation
Open New ticket form

G then N

Navigation
Open Outbound email

G then M

Navigation
Place the cursor in the Search box

/

Navigation
View the list of keyboard shortcuts available

?

Tickets tab
Go to the next page

Alt +

Tickets tab
Go to the previous page

Alt +

Tickets tab
Move cursor to the previous ticket

Tickets tab
Move cursor to the next ticket

Tickets tab
Select the ticket

X

Tickets tab
Jump to views

V

Tickets tab
Execute a scenario

S

Ticket Details page
Scroll down the ticket

Space

Ticket Details page
Open the ticket

⤶ Enter

Ticket view
Assign the ticket to yourself

@

Ticket view
Delete a ticket

#

Ticket view
Close a ticket

~

Ticket Details page
Close ticket without sending email notification

Alt + ~

Ticket view
Mark a ticket as spam

!

Ticket view
Go to the next ticket

J

Ticket view
Go to the previous ticket

K

Ticket view
Reply to a ticket

R

Ticket view
Forward a ticket

F

Ticket view
Add note to a ticket

N

Ticket view
Send the content in the text editor

Ctrl + ⤶ Enter

Ticket view
Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending')

Alt + Ctrl + ⤶ Enter

Ticket view
Add yourself as a watcher to a ticket

W

Ticket view
Add time to a ticket

M

Ticket view
Priority

P

Ticket view
Expand the conversations in a ticket

]

Ticket view
View the activities of the ticket

}

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