Desk.com (MacOS)

Case View

Open Knowledge Base

Command + Shift + K

All hotkeys for Desk.com (MacOS)

System-Wide
Show keyboard shortcuts

?

System-Wide
Previous/Next tab

Arrow Left / Arrow Right

System-Wide
Switch to tab 1-10

G then 1 ... 0

System-Wide
Previous page

Command + J

System-Wide
Next page

Command + K

System-Wide
Quick search

/

System-Wide
Toggle Routing

Command + Option + Shift + R

System-Wide
Close dialog

Esc

Filter View
Previous case

J

Filter View
Next case

K

Filter View
Open case

Enter / O

Filter View
Select for bulk

Space / X

Filter View
Open selected cases

Command + Enter

Filter View
Select all

Control + Shift + A

Filter View
Deselect all

Control + Shift + N

Filter View
Toggle expand

Command + Shift + M

Case View
Update and send

Command + Enter

Case View
Update, send and resolve

Command + Shift + Enter

Case View
Toggle Close tab button

Control + Option + C

Case View
Close tab without saving

Option + Shift + W

Case View
Go to From field

Command + Shift + F

Case View
Go to Reply field

R

Case View
Go to Note field

N

Case View
Go to Label field

L

Case View
Go to Macro box

M

Case View
Open Knowledge Base

Command + Shift + K

Case View
Forward case

F

Case View
Go to customer Home

G then h

Case View
Go to Company

G then c

Case View
Set Priority 1 thru 10

P then 1 ... 0

Case View
Set Status to Open

S then O

Case View
Set Status to Pending

S then P

Case View
Set Status to Resolved

S then R

Case View
Add CC

Command + Shift + C

Case View
Add BCC

Command + Shift + B

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